Privacy Policy

Primo Decors, owned and managed by PRIMO HOMES, provides interior design and related services through its website www.primodecors.com . We value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) describes how we collect, use, share, and safeguard your data when you visit our Platform or use our services.

By accessing or using our Platform, you agree to this Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following information from you:

• Personal Details: Name, email address, phone number, residential or business address, PAN, GST, or other identification details when you register or request our services.

• Usage Information: Data such as your IP address, browser type, device information, and activity logs through cookies and analytics tools to improve your browsing experience.

• Transactional Information: Records of your interactions, orders, and payments (excluding sensitive card details such as CVV or full card numbers).

• Optional Information: Feedback, survey responses, or details you voluntarily provide when you participate in offers, contests, or promotions.

We collect only the data necessary for providing our services effectively.

2. How We Use Your Information

Your personal data helps us serve you better. We may use it to:

• Process your orders and service requests

• Communicate with you about your project, offers, and updates

• Personalize your experience on our Platform

• Improve our services and internal processes

• Verify your identity and prevent fraud

• Send newsletters, promotions, and marketing messages (you can opt out anytime)

By using our Platform, you consent to Primo Decor and its trusted partners contacting you through email, phone, WhatsApp, or other channels regarding our services and offers.

3. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data. However, we may share information in limited cases:

• With trusted business partners and service providers assisting in delivering our services

• With government authorities or regulators, if required by law

• During a merger, acquisition, or restructuring, in which case you will be notified

• With marketing or analytics partners to improve user experience (without disclosing personally identifiable details)

All partners are bound by confidentiality and data protection obligations consistent with this Policy.

4. Data Security

Primo Decor uses advanced security measures to safeguard your information against unauthorized access, alteration, or disclosure. These include secure servers, encryption, and restricted data access to authorized personnel only.
While we strive for complete security, we cannot guarantee absolute protection due to the nature of the internet.

5. Your Rights and Choices

You have full control over your personal data. You may:

• Access, correct, or delete your information anytime through your account or by contacting us

• Withdraw your consent for promotional communications

• Request clarification on how your data is being used

To exercise these rights, please email us at legal@primodecor.in.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Third-Party Links

Our Platform may contain links to third-party websites. Please note that Primo Decor is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any information.

8. Updates to This Policy

Primo Decor may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on our website. Continued use of our services after any update constitutes your acceptance of the revised Policy.

9. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Any disputes arising out of or relating to this Policy will be subject to the exclusive jurisdiction of the courts in Bengaluru, India.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@primodecors.com
Website: www.primodecors.com